Withdrawal notice for services
This notice applies to pure diagnostics and repair services for which a statutory right of withdrawal exists, particularly qualifying distance contracts. Goods purchases, replacement units and separately supplied digital content require the notice applicable to that contract.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (AEZ Autoelektrik Zentrum, Abdullatif Namal, Werkstraße 4, 46240 Bottrop, Germany, telephone: +49 160 58 55 212, email: info@aez-pro.de) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Early performance
For a paid service, the right of withdrawal expires early only when the service has been fully performed, provided that before performance you expressly agreed to performance starting before the withdrawal period expires and acknowledged that you lose your right of withdrawal on full performance by AEZ. For off-premises contracts, consent must be provided on a durable medium. An enquiry on this website contains no such declaration.
Submitting a withdrawal declaration
If you have a right to withdraw from a contract with AEZ, you can make an unequivocal declaration, for example by email to info@aez-pro.de or by letter to AEZ Autoelektrik Zentrum, Abdullatif Namal, Werkstraße 4, 46240 Bottrop, Germany. Using the model form is optional. You do not need to give a reason.
The downloaded form is not sent automatically. Saving a file on your device does not submit a withdrawal. The notice applicable to your contract explains when the period begins, its duration and the consequences.
Download model withdrawal form
Model withdrawal form
Model withdrawal form (Complete and return this form only if you wish to withdraw from the contract.) To AEZ Autoelektrik Zentrum, Abdullatif Namal, Werkstraße 4, 46240 Bottrop, Germany, email: info@aez-pro.de: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): ________________________________________________________ Ordered on (*)/received on (*): __________________________ Name of consumer(s): ____________________________________ Address of consumer(s): _________________________________ ________________________________________________________ Signature of consumer(s) (only if this form is notified on paper): ________________________________________________________ Date: __________________________________________________ (*) Delete as appropriate.