SHIPPING
Sending in your control unit – here’s how.
You don’t need to come to Bottrop. Customers from all over Germany send us their unit by parcel.
Shipping checklist
- Get in touch briefly first – via WhatsApp, phone or form
- Disconnect the battery before removing the unit
- Pack the unit well padded, ideally in anti-static film
- Fill in the shipping note below, print it and enclose it – or a note with name, phone and fault
- Ship with DHL only to: AEZ, Werkstraße 4, 46240 Bottrop, Germany
What happens next
As soon as your parcel arrives, we test the unit on our bench. Then we tell you what we found and the price. We only repair once you have agreed.
After the repair the unit goes back to you, well packed, by DHL. You can fit it yourself or have your workshop do it.
Focus on Mercedes-Benz. AEZ is an independent master workshop; brand names are used for description only. We tell you whether a repair is possible after testing.
Shipping note
Fill in. Print. Pack.
Done in two minutes. It creates your shipping note with a reference number – to print for the parcel and to announce via WhatsApp or email.
Frequently asked questions
Why DHL only?
That way we can reliably match and track shipments. This requirement does not limit your statutory return rights.
How much does the repair cost?
That depends on the unit and the fault. After testing we tell you the price – we only repair with your approval.
Do you only work on Mercedes-Benz?
Our focus is Mercedes-Benz. For other makes, just ask with the vehicle and part number – we’ll tell you honestly whether we can help.